Throughout the past decade, many customer evaluations have been made and the leading desire among consumers across many markets is trust. They want to be able to trust your business and they want to be able to rely upon it at all times. As with all relationships, people want to be able to depend upon you. Can they do this? What are some ways in which you can become reliable to your customers?
Always be accessible. This is possible in two ways, and you are advised to use both ways. The first way is to be accessible through direct contact. You must have your phone and your online media watched and available for interaction during normal business hours, all the time, and you must have enough people manning these operations during these hours. It is like being available in person. You must have people working your store or business location at all times and you must have adequate personnel available during busy hours.
The second way is through being personable. People must feel like they are being offered solutions when they come to you and your employees and they must be dealt with in a cheerful, professional manner at all times, even if they are disgruntled or in a really bad mood. Employee drug and alcohol testing helps to reduce employees who are likely to behave in this manner because they are not in a position to blow up at an angry customer or get into fights or arguments with each other.
Deliver above and beyond what is required. Reputation is no small thing when conducting business and going above and beyond the call of duty will satisfy customers whenever they think of you, and not just when your perform the task. They will remember you and continue to remember you as being effective, professional and extremely courteous at all times. You are worth investing in through the front door as well as through the back door.
Trust can be broken very easily because individuals have certain expectations for how you should treat them and their custom, and every time they are not treated in that manner they automatically begin looking for places in which they may not encounter how you treated them. This is why restaurant managers calm unruly customers and why banks quickly undo any clerical errors which they have made. Employee drug testing is only a small part of this cycle of trust building, but it is a necessary part. Call Mediscreen today: (+61) 1300 79 70 40.
